WHY CHOOSE RYAN STRATA MANAGEMENT?

 We want to create a new industry benchmark for customer service. We aim to do this by providing a very hands on approach, actively listening to the needs of our clients. Our team focuses on providing owners timely communication by returning your emails and calls within 24 hours. We achieve this by assigning our managers smaller portfolios to ensure that we are able to provide a personalised and attentive service. 

We will always travel to you for meetings and site visits, and manage buildings in a range of areas all over Sydney. 

We understand that many owners work full time and often commute, and this is why we offer weekend and after work hours meetings. 

•  We  guarantee to be contactable daily and have your calls and emails returned within 24 hours. 
• We offer the option of no lock-in contracts. 
• We can provide an all-inclusive pricing model or capped disbursements, to eliminate any surprise charges and provide a clear estimate of what you will be paying. 
• We price many of our disbursements, which other companies charge varying rates for, at cost price and are happy to provide receipts for these items. 
• We can offer the option of monthly site visits. 
• We always try to obtain at least 3 quotes for maintenance and repairs.  
• We use an insurance broker who creates a comparative documents of insurance quotes so the the owners can see for themselves which policy provides the best coverage at the best price, irrespective of any potential commissions.  
• When you call you will always be talking directly to a manager to ensure your concerns are promptly addressed. 
• We guarantee to provide a management fee which is at least 10% lower and our disbursements at least 40% lower than what you are currently paying. 

 "I was impressed by their reasonable costs, while maintaining such a high level of customer service. We are always able to get a hold of our managing agent within a 24 hour period, although usually far less. Even on the occasion that she may be unable the answer her phone, we receive a prompt call back within a matter of hours or even minutes. Much the same I have emailed her on a Saturday evening and received a reply that same night, with all of the information that I requested. In addition, everyone at Ryan Strata are polite, approachable, informative and helpful."